|1. When should I arrive for my appointment? What if I'm going to be late?
Please be at the studio at least 10 minutes before your appointment so you have time to prepare. Unfortunately we cannot accommodate clients that arrive late to their appointment as in busy season we are booked back to back.
Check in at the reception desk so that you can pay for your sitting. We will then supply you with more information regarding viewing and purchasing your portraits online. We have a washroom and closet for your coat. We also request that you remove any wet footwear before entering the studio so we can keep our spaces clean.
During busy Grad Season (February to June) sittings must be booked at least two weeks in advance. Weddings are typically booked a year in advance.
Business and portrait sittings can be booked over the phone with basic contact information. Graduates may click here to book their appointment online. For wedding clients we require a consultation which can be booked over the phone or email at least two weeks prior to the wedding date.
|5. I'm not going to be able to make my sitting how do I cancel/rebook my appointment?
Please call us to let us know in advance if at all possible, so that another client will be able to take your space. Unfortunately we are booking two weeks in advance as spaces are limited during our busy season from January to July.
Access your photos by clicking Review Portraits, you will be redirected to a new website. Click Online Proofs, which will then ask you to type your last name into the search criteria box. Locate your name/degree from the list and input the password you were provided with at the time of your sitting. You should then be able to view all your portraits.7. I don't know how to order my prints, what do I do?
There are 2 ways to order. Select the pose you like and put it into the Shopping Cart. Enter the quantity of packages or prints and designate the pose(s). The other process for ordering is to put poses into a Favourites list. You will be asked to enter an email and password to save this list. Add the photos you like to the Favourites and from there, place into the shopping cart to order - don't forget to enter a quantity next to the package or prints you would like.
|8. The online shopping cart doesn't offer the options I would like.
For customized orders we still require an online submission however you may indicate via the comments box at the end of the order process, or by email (so that we have written confirmation) of the changes or requests you would like to make and we will do our best to accommodate you.
With the Group-On Deal, you receive your choice of an in-studio or outdoor (weather depending) session with an hour's worth of shooting time within the Kingston area. Anywhere from 50 to 100 photographs will be taken and posted to our password protected website. From there you can choose the image you would like for your complimentary 11x14 print as well as order additional prints if you so choose. As a bonus you also receive a CD with proof-sized images (not suitable for print). To book your session please contact the studio by phone or email.
Simply contact us with your name or client number, as well as the year the photographs were taken place and we should have them re-posted to the website within 24 hours. We only guarantee storage of photographs for two years, if it has been longer than two years please allow longer re-post time.
PORTRAITS & WEDDINGS:
Your portraits can be further enhanced and protected with one of our premium textured laminates. Prices vary with packages.
More info on Wedding Albums
|Parent & Pocket Books
More info on Parent & Pocket Books
More info on Family Books
|High School Seniors Books
More info on Seniors Books